Order Management
(OMS)End-to-end order lifecycle management from multi-source capture to allocation, fulfillment, shipment tracking, and return merchandise authorization. Handle orders from manual entry, API integrations, or e-commerce channels.
Key Features
Everything you need to manage orders from capture through delivery and beyond.
Multi-Source Capture
Capture orders from any source — manual entry, API, or e-commerce channels. Each order tracks its origin for reporting and routing.
Allocation & Fulfillment
Orchestrate allocation with automatic or manual strategies. Support partial shipments and split fulfillment across warehouses.
Shipment Tracking
Full shipment lifecycle with tracking events. Create shipments, assign carriers, and track delivery status in real-time.
Returns (RMA)
Return merchandise authorization workflow. Manage return requests, approvals, receiving, and restocking or disposal.
Order Holds
Place orders on hold with reason tracking. Manage holds for fraud review, payment issues, or custom business rules.
Exception Management
Automatic detection and tracking of processing exceptions. Handle allocation failures, payment issues, and shipping errors.
How It Works
Three stages take an order from capture to resolution.
Capture Orders
Orders arrive from multiple sources. Validate, enrich, and route them based on configurable business rules.
Allocate & Fulfill
Reserve inventory via WMS, create shipments, assign carriers, and track every step of fulfillment.
Track & Resolve
Monitor shipment delivery, handle returns and exceptions, and maintain complete order history.
Integration Flows
See how Order Management connects with other Kubrik ERP modules.
E-Commerce → Order
Order → Fulfillment
Shipment → Invoice
Other Modules
Explore the rest of the Kubrik ERP platform.
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